Refund policy

 

At R3ACT, our goal is for you to be fully satisfied with your eco-designed sneakers. If the size does not fit or if you change your mind, you have a right of return under certain strict conditions described below.

1. Right of Withdrawal and Geographic Zones

  • France, Belgium, Luxembourg, Netherlands : In accordance with current European legislation, you have a period of 14 days from the date of receipt of your order to notify us of your intention to return a product and request a refund.

  • Andorra : Due to specific customs, tax, and logistical constraints, please be informed that no returns, exchanges, or refunds are accepted for orders shipped to Andorra.

2. Absolute Return Conditions (Quality Control) To qualify for a refund, returned products must be returned in a brand new and perfect condition. Our team performs a systematic and rigorous quality control upon receipt of each parcel.

  • Condition of sneakers : Shoes must be completely brand new, never worn outside, unwashed, and free of any signs of use. We advise you to try your R3ACT sneakers indoors on a clean surface (carpet or rug) to avoid marking the sole. Shoelaces must be untied.

  • Original packaging : The R3ACT shoebox is an integral part of the product. It must be returned intact, in its original state, with no adhesive tape stuck directly on it, and contain all original accessories (extra laces, notices, etc.).

  • ⚠️ Warning : Any product returned damaged, soiled, worn, or with a damaged original box (for example, if used directly as a shipping box without protection) will not be eligible for a refund. The product will be returned to you at your expense or kept at your disposal.

3. Return Shipping Costs and Exclusive Parcel Pickup Location Procedure In accordance with our terms of sale, return shipping costs are at the exclusive expense of the customer. In order to protect the privacy of our team and centralize our logistics, no returns must be sent to a personal or professional postal address.

  • Declare your return : Log in to your R3ACT Customer Account on our online store using your email address to select the relevant order and initiate the self-service request.

  • Prepare the parcel : Place the original shoebox (containing the brand new sneakers and untied laces) inside the initial shipping box or a clean protective box to avoid damaging the R3ACT box. It is strictly forbidden to stick the shipping label or adhesive tape directly onto the R3ACT box.

  • Ship the parcel (Purchasing the label) : Once your request is approved, go to the carrier website of your choice (Mondial Relay, Colissimo, etc.) to purchase your return shipping label. You must imperatively configure the shipment to our exclusive pickup point :

    • Recipient name : R3ACT

    • Contact email (mandatory) : hello@r3act.com

    • Exclusive pickup point : Locker Intermarché Cysoing (RD 90 Rue de la Savonniere, 59830 Cysoing)

  • Tracking : By mandatorily filling in our email address hello@r3act.com when creating your label, we will automatically receive the tracking number and collection code to pick up your parcel. R3ACT declines all responsibility in the event of loss or theft of the parcel during return transport.

4. Refund Timeframes and Terms

  • Inspection : Upon receipt of the parcel at our pickup location in Hauts-de-France, our team retrieves and inspects the sneakers and their box within 2 to 4 business days.

  • Validation : If the product and its packaging strictly comply with all conditions set out in Article 2, the refund is officially validated.

  • Refunded amount : The refund is made to the original payment method used during purchase (Credit Card, Apple Pay, etc.). In accordance with our Terms and Conditions, the initial shipping cost (outbound delivery fee paid during order) will be deducted from the final refund. Funds will appear in your account within 5 to 10 business days, depending on your bank's processing time.