Shipping policy

At R3ACT, our commitment to sustainable fashion does not end with the manufacturing of our sneakers. We optimize every step of our supply chain to reduce our carbon footprint while guaranteeing a premium, secure, and fast delivery service anywhere in Europe.

1. Shipping Zones and Rates

To eliminate friction at the time of purchase, we have chosen to simplify our cost structures :

Metropolitan France : Free Standard Delivery with no minimum purchase.
European Union : Delivery available to all EU member countries at a flat rate of 9.90 €.
Rest of the world : For the launch of our mid-2026 collection, we are focusing our shipments exclusively on the Europe region to control our environmental impact.

2. Processing and Delivery Times

Each pair of sneakers is prepared and shipped with the utmost care from our workshop located in Hauts-de-France.

Processing time : Your orders are processed and handed over to our partner carriers in 1 to 2 business days.
Estimated delivery times :
- France : 2 to 4 business days (via Colissimo or Chronopost).
- Europe : 3 to 6 business days depending on the destination country (via DHL or local partners).

💡 Note on pre-orders : If you purchase a pre-order model (explicitly indicated on the product page), the standard processing time does not apply. The estimated shipping date is mentioned on the product page concerned.

3. Order Tracking

As soon as your package leaves our warehouse, a shipping confirmation email is automatically sent to you. This email contains a unique tracking number as well as a link (powered by our partner Sendcloud) allowing you to track each step of your R3ACT sneakers' delivery in real time.

You can also track your package at any time by logging into your R3ACT Customer Account using the unique login code sent to your email address.

4. Absence upon Delivery and Unclaimed Packages

In case of absence when the carrier passes, a delivery notice will be left in your mailbox, or you will receive a notification by SMS/email. Your package will be made available at the nearest post office or parcel pickup point.
You generally have 10 to 15 days to pick up your package. After this period, the package will be returned to us. Reshipment fees may then be charged to the customer.

5. Damage and Delivery Issues

All our shipments are covered by transport insurance. If, despite all care taken during preparation, your package arrives damaged or if the packaging appears to have been opened :

Please state reservations with the carrier if you sign the delivery slip.
Take photos of the condition of the package and your sneakers.
Contact our customer support within 48 hours at the following address : [hello@r3act.com]. We will immediately find a solution (replacement or refund).

6. Taxes and Customs Duties (European Sales)

In accordance with European regulations and our registration with the One Stop Shop (VAT OSS), all prices displayed on our online store are TTC (All Taxes Included).

For our individual customers residing in the European Union, the applicable VAT of your country is directly included in the final price paid at checkout. You will have no customs fees or extra taxes to pay upon delivery.