Terms of service


GENERAL TERMS AND CONDITIONS OF SALE (TERMS OF SERVICE)

In force as of May 27, 2026

These General Terms and Conditions of Sale (hereinafter "GTCS") apply, without restriction or reservation, to all sales concluded by the company R3ACT (hereinafter "the Seller") to non-professional buyers (hereinafter "the Customer" or "the Customers"), wishing to acquire the products offered for sale on the website www.r3act.com (hereinafter "the Site").

ARTICLE 1 : Legal Information & Publisher

The Site is published and operated by the company R3ACT :

  • Legal status : SASU

  • Registered office : 149 Rue du 11 novembre - 59500 DOUAI, France

  • SIRET number : 93294183400016

  • EU VAT number : FR27932941834

  • Contact form : https://r3act.com/pages/contact

ARTICLE 2 : Purpose and Acceptance of Terms

The purpose of these GTCS is to define the rights and obligations of the parties in connection with the online sale of R3ACT products. The order validation step by the Customer implies full, complete, and unreserved acceptance of these GTCS. The Seller reserves the right to modify its GTCS at any time. The applicable GTCS are those in force on the date of payment of the order.

ARTICLE 3 : Products and Availability

The products offered for sale are high-end eco-designed sneakers. The main characteristics of the products (innovative materials, design, colors, size guide) are presented on each product page of the Site. The Customer is required to read them before placing any order. Photographs are intended to be as accurate as possible but do not guarantee a perfect similarity. Product offers are subject to stock availability.

ARTICLE 4 : Rates, Taxes, and Shipping Costs

  • Price display : Prices of sneakers are indicated in Euros (€) and are understood TTC (All Taxes Included), including VAT at the rate in force in the European Union destination country on the day of the order, in accordance with the One Stop Shop (VAT OSS) scheme.

  • Shipping costs : Prices indicated on product pages do not include shipping fees. Delivery is subject to a fee. Shipping costs are automatically calculated as accurately as possible according to carrier rates in force and are displayed transparently to the Customer before final validation and payment of their order.

  • Modification : R3ACT reserves the right to modify its prices at any time, provided, however, that the price listed on the Site on the day of the order will be the only one applicable to the Customer.

ARTICLE 5 : Ordering and Payment

  • Process : The Customer selects their sneakers, chooses their size, adds them to the cart, and validates their delivery steps. They must check the accuracy of their order before proceeding to payment.

  • Payment : Payment is due immediately upon ordering. It is carried out securely by credit card or via payment solutions integrated into the Shopify platform.

  • Retention of title : Ordered products remain the exclusive property of R3ACT until full and effective payment of the price by the banking organization.

ARTICLE 6 : Dispatch and Delivery

Products are shipped from our location in Hauts-de-France (France) to the delivery address indicated by the Customer when ordering.

  • Timeframes : Orders are processed within 1 to 2 business days, then dispatched via partner carriers (tracking operated via our Sendcloud logistics interface). Average delivery times are 2 to 4 days for France and 3 to 6 days for Europe.

  • Anomaly : The Customer is required to check the condition of the package and merchandise upon delivery. In case of damage or missing package, the Customer must notify R3ACT support by email within 48 hours.

ARTICLE 7 : Right of Withdrawal, Returns, and Refunds

In accordance with Article L.221-18 of the French Consumer Code, the Customer has a period of 14 days from receipt of their sneakers to exercise their right of withdrawal.

  • Return shipping costs : Return shipping costs are at the exclusive and full expense of the Customer. The Customer arranges the return transport themselves with the carrier of their choice.

  • Returned item conditions (Strictly controlled) : To qualify for a refund, sneakers must be perfectly new, never worn outside, unwashed, and free of any signs of use. Shoelaces must be untied.

  • Original box : The original R3ACT shoebox must be returned intact, without any writing or adhesive tape stuck directly onto it. It must be placed in a rigid protective box for transport.

  • Penalty : Any product returned damaged, soiled, or with a damaged original box will not be refunded and will be reshipped to the Customer at their expense.

  • Terms : Upon receipt and positive validation of quality control by our team (within 2 to 4 business days), the refund is made to the original payment method.

ARTICLE 8 : Legal Warranties

Products sold on the Site automatically benefit from :

  1. The Legal warranty of conformity (Articles L. 217-3 and following of the Consumer Code) for defective, damaged, or non-conforming products.

  2. The Legal warranty against hidden defects (Articles 1641 and following of the Civil Code) arising from a material or manufacturing defect preventing normal use of the product.

ARTICLE 9 : Protection of Personal Data (GDPR)

The Seller commits to respecting the confidentiality of personal data collected on the Site in accordance with the General Data Protection Regulation (GDPR). Data is used to process orders and, if the Customer has given consent, to send marketing newsletters. The Customer has a right to access, modify, and delete their data upon simple request by email to hello@r3act.com.

ARTICLE 10 : Applicable Law and Disputes

These GTCS are subject to French law. In the event of a dispute or claim, the Customer will address company R3ACT as a priority at address https://r3act.com/pages/contact to obtain an amicable solution. Failing amicable agreement, the Customer is informed that they may resort to a consumer mediator. All disputes to which these GTCS may give rise will be submitted to competent French courts.